Contact Us
Questions, suggestions, technical issues, or reports - we'd love to hear from you
The fastest way to reach us is by email:
We typically respond within 24 to 48 hours on business days.
Before You Contact Us
- For usage questions, check the How to Download and FAQ sections on the homepage - most questions are answered there.
- If a specific video fails to download, make sure it is public: open the link in a logged-out browser. Private, deleted, or login-required content cannot be downloaded by any tool.
- For intellectual property reports, follow the steps on our DMCA page.
What to include in your message
- The tool you were using (for example: TikTok no-watermark or Facebook Reels).
- The device and browser (for example: iPhone + Safari, or Windows + Chrome).
- A short description of what happened and any error message you saw.
The more detail you give us, the faster we can help. We read every message ourselves.